Frequently Asked Questions

Renting a car with a professional Arabic-speaking driver makes your trip an exceptional option.

Enter the required information in the booking box. To confirm your booking, pay online, and the remaining balance to the driver upon arrival. You will receive an electronic payment receipt via email or WhatsApp.

Once you arrive safely and exit the baggage claim area, our driver will be waiting for you with a welcome sign bearing your full name. We will also provide you with the driver's phone number and vehicle details via email 24 hours before your trip for easy communication.

Don't worry! We monitor flight schedules through the airline systems. We offer you a full hour (60 minutes) of free waiting time at the airport from the actual landing time, to ensure you complete your procedures with complete ease.

Your children's safety is our priority. Yes, we provide baby seats that comply with European safety standards. Please simply specify the number of children and their ages in the "Booking Box" when requesting our service.

For day trips and longer itineraries, yes, you have complete flexibility. You can agree with the driver to change the destination or add specific stops, which may incur a small additional fee that is coordinated directly with the driver.

We understand that plans may change. You can cancel your booking and receive a full refund of your deposit if you notify us at least 48 hours before your flight.

Yes, our prices at HappyJawla are completely transparent. The agreed-upon price includes fuel, highway tolls, road taxes, and parking fees at some tourist attractions. (Prices do not include entrance fees to tourist attractions and are not included in the ride price.)

Happy Jawla - A European company with Arab management, established in 2013, and has become one of the most important transportation companies for Arab tourists in Europe.

Unparalleled comfort: No need to worry about directions, traffic, or parking. Your private driver takes care of everything. Cheaper than a taxi: Save around 30% on taxi fares. A seamless journey: An Arabic-speaking driver who speaks your language eliminates language barriers, making you feel right at home. Saving time and effort: The driver knows the fastest and best routes, so you don't waste time searching. Safety and peace of mind: Professional drivers are trained in safe driving practices. Flexible schedule: You set your own times and can change your plans at any time. Avoid traffic violations: No need to worry about traffic tickets or driving on prohibited roads.

Yes, most of our drivers on major routes speak fluent Arabic. In some cases or during peak seasons, we may provide a driver who speaks English professionally, while ensuring you have Arabic-speaking technical support via phone and WhatsApp throughout your trip.