HappyJawla Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our website, mobile applications, and premium chauffeur services.
Information We Collect
We collect information you provide directly when using our services, including:
- Personal identifiers — full name, email address, phone number
- Location data — pickup and drop-off addresses, real-time location during active bookings
- Payment information — card details processed securely through our PCI-compliant payment processor; we do not store full card numbers
- Account credentials — email and hashed password for registered accounts
- Communication records — messages, emails, and call logs with our concierge team
- Device and usage data — browser type, IP address, pages visited, and booking activity for service improvement
How We Use Your Information
Your data enables us to deliver and improve our premium transport services:
- Booking fulfilment — processing reservations, dispatching chauffeurs, and managing your itinerary
- Communication — booking confirmations, ride updates, driver details, and responding to enquiries
- Payment processing — charging for services, issuing invoices, and processing refunds
- Service improvement — analysing usage patterns to enhance our fleet, routes, and customer experience
- Safety and security — verifying identities, preventing fraud, and ensuring passenger safety
- Marketing — with your consent, sending promotions, offers, and service updates (you may opt out at any time)
Data Sharing
We share your information only where necessary to provide our services or as required by law:
- Assigned chauffeurs — name, phone number, and pickup/drop-off locations required to complete your booking
- Payment processors — transaction data shared with Stripe or other PCI-compliant processors for secure payment handling
- Legal requirements — disclosure to law enforcement or regulatory bodies when compelled by law, court order, or to protect the rights and safety of our users
- Corporate clients — booking summaries shared with your employer if travelling under a corporate account
- Service partners — vetted affiliate operators for international or specialist vehicle requests, bound by equivalent data-protection agreements
We never sell your personal data to third parties for marketing purposes.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined above:
- Active accounts — data retained for the duration of your account plus 12 months after closure
- Booking records — retained for 7 years to comply with financial and tax regulations
- Communication logs — retained for 24 months for quality assurance and dispute resolution
- Marketing preferences — retained until you withdraw consent
After the retention period, data is securely deleted or anonymised.
Your Rights
Under applicable data protection laws, including the UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request erasure of your personal data where there is no compelling reason for continued processing
- Restriction — request that we limit how we use your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, contact us at support@happyjawla.com. We will respond within 30 days.
Cookies
Our website uses cookies and similar technologies to enhance your experience:
- Essential cookies — required for site functionality, authentication, and security
- Analytics cookies — help us understand how visitors interact with our site (e.g. page views, navigation paths)
- Preference cookies — remember your settings such as language and region
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.
Contact for Privacy Enquiries
If you have questions about this policy or wish to exercise your data rights, please contact our data protection team:
- Email: support@happyjawla.com
- Subject line: Privacy Enquiry
We aim to resolve all enquiries promptly. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).